Important

These Terms apply to website purchases, enrolments, service requests and accepted quotations. They do not exclude any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

1. About these terms.

These Website Trading Terms and Conditions (Terms) govern the purchase and supply of training, assessment, consultancy, clinical education and related services by Medecs Australia Pty Ltd trading as Medecs Learning (Medecs, we, us or our).

They apply to individuals, learners, organisations and authorised representatives who use our website, submit an enrolment or service request, accept a quotation, or purchase a service (you or Customer). A Learner or Participant is the individual receiving the relevant training or service, whether or not that person pays for it.

You should read these Terms before submitting a booking or making payment. If you do not agree, do not complete the transaction and contact us before proceeding.

2. Documents forming the agreement.

The agreement between Medecs and the Customer comprises, as applicable:

• The course or service description displayed before booking;
• An accepted quotation, proposal, service agreement or booking confirmation;
• These Terms;
• The current Schedule of Fees and Charges;
• The Learner Handbook and enrolment conditions for nationally accredited training; and
• Any collection notice, consent or participant-specific document relevant to the service.

If documents are inconsistent, a negotiated service agreement or accepted quotation prevails for the specific service, followed by the booking confirmation, these Terms, and then general website information. Australian Consumer Law and other mandatory legal requirements prevail over every contractual document.

3. Website information & availability.

We take reasonable steps to keep course descriptions, dates, fees and availability accurate and current. Images, examples and general descriptions are illustrative unless expressly incorporated into a booking.

A website listing is an invitation to make a booking and does not guarantee availability. We may correct an obvious error before accepting a booking. If an accepted booking contains a material pricing or description error, we will contact the Customer and offer the choice of proceeding on corrected terms or receiving a refund of amounts paid for the affected service.

4. Booking & contract formation.

A request or enrolment submitted through the website is an offer to purchase the selected service. A binding booking is formed when Medecs issues a booking confirmation, accepts an enrolment, accepts a service request in writing, or begins providing the agreed service, whichever occurs first.

Clicking an acceptance checkbox, submitting an enrolment, accepting a quotation or making payment records acceptance of the applicable contractual documents. Electronic acceptance and communications have the same effect as other written communications to the extent permitted by law.

 5.Authority and bookings for another person.

A person making a booking confirms that they:

• Are at least 18 years old and have legal capacity to enter the agreement;
• Have authority to bind an organisation where booking on its behalf;
• Have the learner’s or participant’s consent, or another lawful authority, to provide their information; and
• Will provide these Terms and relevant service information to the learner or participant where appropriate.

Medecs may request evidence of authority, consent, guardianship, nomination or decision-making status before accepting or commencing a service.

6. Fees, GST and quotations.

Fees are those displayed at checkout, stated in the Schedule of Fees and Charges, or confirmed in an accepted quotation or booking confirmation. Nationally accredited training fees are GST-free where applicable. Short-course and complex healthcare services include GST unless stated otherwise.

The total payable price and any unavoidable charges will be disclosed before payment or acceptance. Additional services, travel, venue, equipment or variation costs will only be charged where disclosed in advance or agreed with the Customer.

A quotation is valid for the period stated in it. If no period is stated, it is valid for 30 days. A quotation may be withdrawn before acceptance where availability or a material assumption changes.

7. Payments.

Website card payments are processed through Stripe. By entering payment details into a Stripe-controlled payment facility, the Customer authorises Stripe and Medecs to process the amount shown for the transaction. Medecs does not ordinarily receive or store complete payment card details.

Unless an approved trading-account arrangement applies, payment is required when the enrolment or booking is completed. We may delay confirmation or access until payment is successfully processed. If a payment is reversed, dishonoured, fraudulent or unauthorised, we may place the affected booking on hold while the issue is investigated.

Any card surcharge will be disclosed before payment and will not exceed the lawful cost of acceptance. Tax invoices or receipts will be provided as required.

8. Approved organistaional trading accounts.

An organisation may apply separately for an approved trading account. Approval is at Medecs’ reasonable discretion following appropriate account checks. Unless otherwise agreed in writing, approved invoices are payable within 14 days of the invoice date.

If an account is overdue, Medecs may give written notice and pause future non-urgent bookings until payment arrangements are agreed. The Customer remains liable for the invoiced amount and reasonable, documented recovery costs lawfully incurred. Any interest must be expressly stated in the approved trading-account terms or quotation and applied lawfully.

Medecs will not suspend or interrupt a service in a manner that creates an unreasonable health or safety risk. Nothing in this clause limits the Customer’s right to dispute an invoice in good faith.

9. Customer and learner responsibilities.

The Customer and, where applicable, the Learner agree to:

• Provide accurate, complete and current identity, contact, enrolment, participant and service information;
• Review entry, technology, physical, workplace and assessment requirements before enrolment;
• Attend on time and participate safely and respectfully;
• Complete required online or pre-course activities before the practical session;
• Follow lawful safety, clinical, venue and instructor directions;
• Provide a safe and suitable onsite environment, equipment and access where the Customer hosts delivery;
• Not record a session or copy, share or misuse learning materials without permission; and
• Tell Medecs promptly about changes that may affect suitability, safety, attendance or service delivery.

10. Course suitability and reasonable adjustments. 

Some services require particular language, literacy, numeracy, digital, physical, workplace or prior-learning capabilities. For nationally accredited training, Medecs will provide required pre-enrolment information and undertake suitability processes consistent with applicable RTO requirements.

Learners should disclose support or reasonable-adjustment needs as early as possible. Medecs will consider reasonable adjustments that maintain safety, assessment integrity and the requirements of the relevant training product. An adjustment cannot remove an essential competency or create unjustifiable hardship.

11. Accredited training.

For nationally accredited units, the Learner must satisfy applicable identity, Unique Student Identifier, entry, attendance, assessment and workplace requirements. Credentials can only be issued when all relevant requirements are met and any permitted outstanding fees have been addressed.

Course information provided before enrolment will identify the training product, suitability, delivery mode, duration, location, assessment, support, relevant third-party arrangements, fees and other learner obligations. The Learner Handbook provides additional information about learner rights, complaints, appeals and support.

12. Assessment & Re-Assessment.

Assessment decisions are made against the requirements of the relevant training product or service. For accredited programs, learners are ordinarily offered three assessment opportunities for each assessment event unless a different lawful arrangement is stated. A published reassessment and individual retraining fee may apply if a learner chooses to continue after those opportunities.

Payment of a fee does not guarantee a competent outcome, credential or verification. Outcomes depend on the learner demonstrating the required knowledge and skills.

13. Online & Virtual delivery.

The Customer is responsible for access to a suitable device, supported browser, reliable internet connection, audio or video equipment where required, and a suitable learning environment. Login credentials are personal and must not be shared.

Medecs may use HubSpot, Microsoft Teams, Microsoft 365, Vasto and other approved systems to deliver or administer services. Planned maintenance and unexpected interruptions may occur. We will take reasonable steps to restore access, provide an alternative or reschedule materially affected delivery.

For cancellation purposes, an online course commences when the learner first accesses or starts the substantive course content, unless a different commencement point is stated before enrolment.

14. Complex healthcare & participant-specific services.

Complex healthcare training and verification may depend on a current participant healthcare plan, appropriate authority and consent, accurate clinical information, staff roles, equipment, delivery location and the participant’s individual circumstances.

Training supports workforce capability but does not replace diagnosis, treatment, emergency care, professional clinical advice or the participant’s current healthcare plan. Learners and providers must work within their role, competence, organisational authority and applicable laws and standards. In an emergency, call 000 and follow the participant’s emergency plan.

A verification outcome applies to the learner, task, circumstances and evidence assessed. It is not transferable to another participant, procedure or materially changed healthcare plan unless Medecs confirms otherwise.

15. Variations and participant substitutions.

Requests to change dates, delivery method, location, participant numbers, content or scope must be made in writing. Medecs will confirm whether the change is feasible and whether additional fees apply before proceeding.

An organisation may request a learner substitution before delivery. Substitution is subject to course suitability, capacity, identity and enrolment requirements and may not be possible after online learning, assessment or participant-specific preparation has commenced.

16. Cancellation, rescheduling and non-attendance. 

At least two full business days’ written notice is required for cancellation or rescheduling. Unless another agreed service arrangement applies:

• Within two full business days, with a valid reason: a $75 administration fee may apply or may be waived at a Medecs manager’s discretion;
• More than two full business days before commencement: no cancellation fee applies;
• No-show and rescheduled: half of the course fee is payable;
• No-show and not rescheduled: the full course fee is payable; and
• Rescheduling because required online activities were not completed: half of the course fee is payable.

Examples of a valid reason include illness, caring responsibilities, family emergency, emergency shift coverage or higher duties. Medecs will consider supporting information and the circumstances reasonably and consistently.

Where a cancellation results in an approved refund, the refund will be made to the original payment method or authorised account within 7 days of written cancellation notice or approval, as applicable. These change-of-mind arrangements do not limit remedies required by Australian Consumer Law.

17.Changes or cancellation by Medecs.

Medecs may reasonably change an instructor, venue, delivery mode, session time or other operational detail where necessary. We will notify affected Customers as soon as practicable and seek to provide a substantially equivalent service.

If Medecs cancels a service or cannot deliver a material part of it, the Customer may choose an appropriate rescheduled or replacement service or receive a refund of fees paid for the undelivered portion. This does not limit any additional remedy required by law.

18. Consumer gurantees& refunds.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Services must be provided with due care and skill, be reasonably fit for a disclosed purpose and be supplied within a reasonable time where no time is agreed.

If a service fails to meet a consumer guarantee, the Customer may be entitled to a remedy determined by the nature and seriousness of the failure. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.

19.Intellectual property and permitted use.

Unless otherwise stated, Medecs or its licensors own the intellectual property in course materials, videos, assessments, website content, templates and resources. Payment gives the Learner a limited, personal, non-exclusive and non-transferable right to use supplied materials for their own learning or authorised internal workplace reference.

Materials must not be copied, recorded, republished, sold, distributed, uploaded to another system, used to train an artificial-intelligence system, or used to deliver competing training without written permission. This restriction does not prevent any use permitted by law.

20. Privacy & health information.

Medecs handles personal information in accordance with its Website Privacy Policy, relevant collection notices and applicable privacy law. Service delivery may require information to be recorded in HubSpot, Microsoft 365, SharePoint, Vasto or other approved systems.

Where a Customer provides information about another person, the Customer must have appropriate authority and provide only information reasonably necessary for the service. Health information must not be used for unrelated marketing. Detailed health information collected through a participant-specific request will be subject to additional access and security controls.

21. Liability.

Nothing in these Terms limits liability for fraud, wilful misconduct, personal injury caused by negligence, breach of confidentiality or privacy obligations, or any liability that cannot lawfully be limited.

To the extent permitted by law, Medecs is not liable for loss caused by inaccurate or withheld Customer information, a learner’s failure to follow instructions, unauthorised use of materials, systems or credentials, or circumstances outside Medecs’ reasonable control, except to the extent Medecs caused or contributed to the loss.

For services not ordinarily acquired for personal, domestic or household use, and where it is fair and reasonable to do so, liability for failure to comply with an applicable consumer guarantee may be limited to supplying the service again or paying the reasonable cost of having it supplied again. This clause operates only to the extent permitted by the Australian Consumer Law.

22.Events outside reasonable control.

Neither party is responsible for delay or failure caused by an event outside its reasonable control, including natural disaster, serious public-health event, utility or telecommunications failure, venue closure or government direction. The affected party must notify the other party promptly and take reasonable steps to minimise disruption.

If the affected service cannot be delivered within a reasonable period, the parties will seek to reschedule or modify it. If no reasonable alternative is available, the Customer may cancel the undelivered portion and receive an appropriate refund.

23.Complaints and disputes.

A Customer should first raise a concern with Medecs so it can be reviewed promptly. Complaints and feedback are managed under the Medecs Complaints and Feedback Management Policy and Procedure. Accredited learners also have access to the complaints and appeals processes described in the Learner Handbook.

The parties will try to resolve a dispute in good faith. This clause does not restrict a person from contacting a regulator, consumer protection body, tribunal, court or other external complaint body with jurisdiction.

24.Changes to these Terms.

Medecs may update these Terms for future transactions by publishing a new version and effective date. The version accepted at the time of a confirmed booking generally continues to govern that booking.

If a legal, safety or operational change must apply to an existing booking, Medecs will provide reasonable notice. If the change materially disadvantages the Customer and is not required by law or necessary for safety, the Customer may cancel the affected undelivered service without penalty and receive an appropriate refund.

25.General provisions.

 A failure or delay in enforcing a term is not a waiver. If a provision is unlawful or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions will continue. The Agreement records the parties’ agreement about the service but does not exclude representations or rights that cannot lawfully be excluded. 

26.Governing law. 

These Terms are governed by the laws of Tasmania, Australia. Subject to any mandatory right to bring a claim elsewhere, the parties submit to the non-exclusive jurisdiction of the courts and tribunals of Tasmania. This clause does not restrict rights available under Australian Consumer Law.

27.Contact Details.

Please contact us if you have any questions or concerns.

• Phone: (03) 6272 1843
• Email: admin@medecslearning.com
• Address: Suite 1, Main Building, Technopark, Innovation Drive, Dowsing Point, Hobart, Tasmania 7010, Australia

Document control

Version: 2.0

Date: 20th August 2026

Ownership: Director Governance.

Approved: Managing Director.

Summary updates: Consumer requirements due RTO, health information and Hubspot changes.

Renewal: 1st July 2027 or due any regulatory changes.