Centre for Complex Healthcare

 The Centre brings clinical assessment, care planning, participant-specific workforce training, competency verification and ongoing review together under RN-led clinical oversight. It provides one coordinated pathway rather than requiring participants and providers to engage separate clinicians at each stage. 

 The Centre supports people with disability who have complex healthcare needs, along with their families, support workers and service providers. Enquiries can be made by participants, nominees, providers, support coordinators or other authorised representatives. 

Yes. Complex healthcare is the term Medecs uses for supports recognised by the NDIS as high intensity daily personal activities. These supports require participant-specific planning, appropriately skilled workers and training aligned with the participant’s individual health needs and relevant NDIS requirements.

 Yes. Medecs supports participants and providers nationally using a combination of clinical consultation, virtual delivery and coordinated service arrangements. Available delivery options depend on the participant’s needs, the clinical support required and their location. 

Support may be needed when a participant develops a new health need, leaves hospital, changes provider, has an outdated care plan, experiences recurring incidents or requires staff training and competency verification for a higher-risk support activity.

The Medecs Centre for Complex Healthcare supports diabetes, epilepsy and seizures, complex bowel and urinary care, enteral feeding including PEG, tracheostomy and respiratory support, dysphagia and mealtime management, stoma care, wound care, anaphylaxis, palliative care and medication management. Services are tailored to the person, their support needs and the provider.

Yes. Medecs is a registered NDIS provider for Community Nursing Care. (Registration ID: 4-433C-362). Our registered nurses can assess a participant’s complex healthcare needs and develop a practical, person-centred care plan. Existing plans can also be reviewed and updated when the participant’s health, risks, treatment or support needs change. 

The pathway can include clinical assessment, development or review of the participant’s care plan, training for the workers providing support, practical competency verification and ongoing review. Services are arranged according to the participant’s needs and the provider’s responsibilities.

 A participant-specific healthcare plan translates the person’s assessed health needs into practical instructions for their support team. It should address routine care, individual risks, warning signs, incident responses, emergency actions and escalation requirements. 

A generic course cannot address every person’s condition, equipment, routines, risks and escalation needs. Participant-specific training helps workers understand how to provide the required support safely and consistently for the individual they are supporting.

Training develops knowledge and skills. Competency verification assesses whether a worker can apply them safely in practice. For higher-risk supports, completing training alone may not provide sufficient evidence that the worker can perform the participant’s required support competently.

Medecs aligns relevant planning, training and competency processes with the NDIS Practice Standards and applicable High Intensity Support Skills Descriptors. This helps providers strengthen workforce capability and maintain evidence supporting safer service delivery, but does not itself certify or guarantee compliance.

A plan should be reviewed within its stated review period and whenever the participant’s health, medication, equipment, treatment or support needs change. A review may also be required following an incident, hospital admission, GP advice or concern about the plan’s effectiveness.

 Complete the Request clinical support form with information about the participant’s needs and the assistance required. Our coordination team will review the enquiry, clarify any necessary details and explain the recommended pathway, anticipated timeframe and costs before services proceed.